Tracking the time and activity of your service staff may provide beneficial insights into your MSP business.
Utilization Analysis App
Determine how your technicians spend their time during their shift. Start analyzing the data that’s already sitting in your PSA with MSPbots. Even the most subtle change can yield significant results and transform your MSP business remarkably well.Â
FEATURES
MSP performance ranking based on Utilization
Every MSP business values its time, resources, and efficiency. But it’s different when you see your company overperforming or underperforming against other MSP businesses. With this feature, you will now be able to see if your company is as competitive as others in terms of operation.
Exclude Users Settings
There may be roles whose work hours are not strictly monitored by your company. The Utilization Analysis App allows the admin to exclude the time entries of these roles from the app’s data analysis.
Comprehensive dashboard design for utilization
Your MSPs utilization rate is dependent on each employee in your company. Being able to identify how much time they’re spending on tasks that aren’t client-related would be game-changing, now imagine a dashboard that can deliver an accurate report of that problem.
Connectwise Integrations
The CW Utilization Analysis App helps MSPs measure how much of the employees’ work hours were actually used productively. It analyzes your company’s data and shows your utilization rate.
Bots
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Widgets
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Reports
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Utilize MSPbots to your benefits
MSPbots offers you a convenient way of viewing your reports. It displays a user-friendly dashboard with an improved interface that you can easily navigate with the help of our quick info guide in the form of informative tooltips. One key benefit of using MSPBots is that it will also allow you to build your Bots out of your widget components which create actionable insights and triggers for users to take action.
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